How do I order a custom puzzle?
Ordering is paused while production samples complete review. You can use the studio and join the launch list; payment remains unavailable until the approved product specification is published.
Can I start from a photo?
Yes. Upload a photo from your phone or computer in the studio. High-resolution, well-lit photos print sharpest. You can also describe an idea and let the AI create original art instead.
What happens to the photos I upload?
We use your photo to create and fulfill your puzzle. It is stored by our cloud provider and may be sent to our AI provider, Replicate, to create your design. We do not sell it. Our Privacy Policy explains retention, service providers, and how to request deletion.
Can the AI make original art from a description?
Yes. Describe what you picture and the studio brings it to life, tuned for physical print at puzzle scale. Regenerate as many times as you like before you approve anything.
How much does it cost?
Planned pilot pricing is $69.99 for one 500-piece SKU. Final shipping terms will be published before ordering opens.
Do I see the design before it prints?
Yes, always. You approve the exact design in the studio before checkout, and we print exactly that design. Nothing changes after you pay, so take your time in the studio before you order.
Are there any images you will not print?
Yes. We decline, with a refund if already charged, anything sexually explicit, unlawful, hateful or discriminatory, infringing on someone else's copyright or trademark, or depicting real individuals without their consent.
What piece count is available?
The initial invited pilot uses one 500-piece SKU. Other sizes remain unavailable until separately sampled and approved.
What is the puzzle made of?
Final materials, finish, dimensions, and packaging will be published after production samples pass review.
What packaging will it use?
Final materials, finish, dimensions, and packaging will be published after production samples pass review.
How long does delivery take?
We will publish an evidence-based production and delivery range after sample orders complete the full route.
Where do you ship?
The initial pilot is planned for invited US customers only. Any broader shipping availability will be announced after a separate review.
How do I check on my order?
Visit puzzably.com/track for order status help, or use the tracking link in your shipping email. Anything unclear, email hello@puzzably.com with your order number and we will sort it out.
Is the packaging gift-safe?
Final materials, finish, dimensions, and packaging will be published after production samples pass review.
Can I include a gift note?
Yes. Add a gift note at checkout. It travels digitally with the order confirmation email rather than as a printed card in the box.
Can I ship directly to the recipient?
Yes. Enter their address at checkout. The package shows no price, and your gift note arrives by email.
What if my puzzle arrives damaged?
We reprint it free. Email hello@puzzably.com within 14 days of delivery with a photo of the issue and we send a replacement. No return shipping required.
What about missing pieces or print defects?
Same answer: a free replacement. Individual piece replacements are not possible with a custom die-cut, so we send the whole puzzle again.
Can I get a refund?
Yes. Not happy with how it turned out, tell us within 14 days of delivery and we will remake it or refund you in full, your choice, no need to ship it back. Order changed your mind, contact us within about 24 hours, before production starts, and we cancel for a full refund.
How do I reach a human?
Email hello@puzzably.com. We read every email ourselves and aim to reply within one business day.